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Hotel Policies

Check In/Checkout for hotel guests: The Post House Inn’s check in time is 3:00 pm, and check out time is 11 am. The hotel will make every effort to personalize our guests' stays if provided ETA information at the time of reservation. Late checkout requests may be made through the front desk only, and are subject to determination based on hotel occupancy. Additional charges may apply.

 

Smoking Policy: The Post House Inn is a 100% non-smoking facility. Smoking is not permitted anywhere within the inn. Should it be determined that smoking has taken place in a guest room, The Post House Inn will charge a $250.00 cleaning fee, placed on the guest folio before or after check-out.

 

Damage Policy: The guest is liable for any damage howsoever caused to the allocated room(s) or to the Post House Inn premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. The Post House Inn reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by The Post House Inn as a result of the aforesaid. Regardless, the Post House Inn  further reserves the right to commence legal proceedings against you without notice.

 

Pet Policy: Service animals are allowed. Please advise when making a reservation if bringing a guide dog or service animal into The Post House Inn so we may prepare for arrival accordingly.

 

Third and Extra Person Fee: Room rates are listed for single / double occupancy. Additional adults sharing a room will incur a charge of $75 per night, per person.

 

Tax: 13% Government of Canada HST (tax).

 

Minimum Age Requirements: All guests must be 18 years or older to confirm guest room accommodations at The Post House Inn. A valid photo ID must be presented at the time of check in for age verification. Post House stays are tailored for adults and therefore, we reserve the right to decline entry to any person below the age of 12 unless agreed by us in writing before arrival.

 

Seasonal Outdoor Heated Pool & Whirlpool: The outdoor heated swimming pool and whirlpool are located in the courtyard. The pool and whirlpool are open only in the summer months, from 8:00 am to 10:00pm and are accessible only from the lounge. No lifeguard is on duty. Children under the age of 16 must be accompanied by an adult. Only guests staying at The Post House Inn may use the pool and whirlpool.

 

Release 

By acceptance of these policies, Guests agree to indemnify, defend and hold harmless the owners of the Post House Inn. and its representatives from all claims, disputes, litigation, judgments, costs, and attorney fees resulting from loss, damage or injury to Guests and occupants, and licensees of Guests. Owner recommends that Guests obtain and carry insurance to protect personal property.

 

Guests or their personal property, including vehicles, are not insured by the property owners against loss or damage due to fire, theft, vandalism, rain, water, criminal or negligent acts of others, or any other cause. Please read and understand our policies before arrival.  Check-in at the Inn constitutes acceptance of these policies

 

 

Payment Policy: Hotel stays in Niagara-on-the-Lake are subject to HST (13% Canadian Government Taxes). Room rates are listed for single / double occupancy. Additional adults or children sharing a room will incur a charge of $75.00 per night, per adult / child.

Accepted Methods of Payment:

•         Master Card

•         Visa

•         American Express

•         Cash (upon check in) 

 

To guarantee a reservation, a valid credit card is required at the time of booking. If a credit card is not available, your reservation will not be booked. All reservations must be guaranteed with a 50% deposit of the total stay with a major credit card with expiration date and cvv. The Post House Inn will not hold any reservation unless secured by the above methods. The week prior to check in, the balance of the stay will be charged to the credit card provided. If the guest’s credit card is declined the reservation may be cancelled.To guarantee a reservation, a valid credit card is required at the time of booking. If a credit card is not available, your reservation will not be booked. All reservations must be guaranteed with a 50% deposit of the total stay with a major credit card with expiration date and cvv. The Post House Inn will not hold any reservation unless secured by the above methods. The week prior to check in, the balance of the stay will be charged to the credit card provided. If the guest’s credit card is declined the reservation may be cancelled.

 

Cancellation Policy: If the guest wishes to cancel their reservation, they will be charged: 

1. 10% of the total price from the time of booking up to 15 days prior to arrival.

2.  50% of the total price from 14 days to 72 hours prior to arrival.

3. 100% of the total price after 3pm, 72 hours prior to arrival.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), as well as any comments and sent to us.

 

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why we collect personal information

We collect such non-personal and personal information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our userswith ongoing customer assistance and technical support;

  3. To contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose site visitors' personal information

The Post House Inn website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Little Hotelier and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools

Our site uses cookies to collect user information and session information (including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page).  For more information on cookies, click the link  below

 

 

How site visitors' withdraw their consent

If you don’t want us to process your data anymore, please contact us at guestservices@posthouseinn.comor send us mail to: 95 Johnson St, Niagara-on-the-Lake, Ontario, L0S 1J0, Canada

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at guestservices@posthouseinn.comor send us mail to:95 Johnson St, Niagara-on-the-Lake, Ontario, L0S 1J0, Canada.